سياسة الاستبدال والإسترجاع

SOLITAIRE Store Return and Exchange Policy We at SOLITAIRE strive to ensure your full satisfaction with your experience with us. Therefore, we offer a clear return and exchange policy: 1. Return: • The customer has the right to return the product within 10 days from the date of purchase. • The jewelry must be in its original condition and unused, with the purchase invoice and the product barcode sticker. 2. Custom Orders: • The customer cannot return products made to order, such as products with personalized names or designs. 3. Refunds: • The paid amounts will be refunded via bank transfer to the customer’s account within 7 working days from the date of acceptance of the return. • The customer bears any costs incurred from the return (such as shipping fees and electronic payment fees), if any. Warranty Policy We at SOLITAIRE are committed to providing a lifetime warranty on the maintenance of our products for free. However, the warranty covers the following: 1. Free Maintenance: • All types of maintenance that do not require adding gold weight or changing essential components of the product. 2. Warranty Exclusions: • Adding gold weight to the product. • Shipping fees for the product. • Products that have suffered severe damage or are irreparable.